Shipping policy

TERMS OF DELIVERY

Shipping rates:
Spain: 6,95€. FREE for orders over 45€.
Rest of the world: 8,95€. FREE for orders over 65€.

The www.ComaPromo.com  site allows you to order products for deliveries in Spain,  Europe and the rest of the world.

For any destination, we can deliver to you.

The expeditions take place from Monday to Friday except public holidays.

PLACE OF DELIVERY :

You are delivered to the address that you will indicate to us in your order form.

The Company sets up delivery services which will meet your expectations according to your order (Weight, Volume) as well as according to your order reception urgency.

Either you would be delivered by Colissimo, Correos or by other carriers.

DELIVERY RATES:

The delivery costs are calculated according to the total weight / volume of your order and are visible directly in your basket, before identifying you.

DELIVERY METHOD :

The delivery times announced on our site are indicative and may vary slightly depending on the load of our carriers. Failure to comply with these deadlines does not give rise to any compensation of any kind whatsoever on our part.

1.A delivery by Colissimo for deliveries of packages under 30kg. You are delivered within 3 to 4 working days by our partner Colissimo. Your order is delivered to you against signature. In case of absence during delivery, a delivery notice is left to you so that you can pick up your order at the nearest post office. You must then withdraw it within the period specified on the delivery notice, under penalty of having to pay again for the reshipment of the parcel if it returned to the Company and the Company had to resend it to you.

2.A delivery by Carrier, you are contacted within 7-14 days by the carrier to define with you a delivery day.

You are delivered in 10 working days by a carrier from the receipt of your payment. Your package is delivered to you at the foot of the building or at the doorstep for houses. In case of absence during delivery, a delivery notice is left to you so that you can contact the carrier and agree on a new appointment. It is important to honor a delivery appointment agreed with the carrier.

CHECKING YOUR DEFECTIVE DELIVERY OR PACKAGE:

When you receive or collect a package, it is your responsibility to check the condition, number and conformity of the products delivered. If an anomaly or damage exists, clearly specify it on the delivery note. If no reservation is reported, no recourse can be undertaken. Then contact the Company who will assist you with the steps to take.

If there is a broken article, a copy of the slip and a letter of complaint must be sent within 48 hours by registered post with AR to the Company. Photographs of the damaged item should be sent by email.

If this procedure is not followed, the Company will replace the article at the Customer's expense.

STOCK:

The Company puts the available products online and clearly indicates the momentary unavailability of certain products with the expected date of entry into Stock.

In the event of a stock shortage, the Company contacts the Customer to ask him if he wishes to wait until the product is available, to offer an equivalent product, a double delivery or a refund.